Introduction
FRP Grating Pro LLC ("FRP Grating Pro", "we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at frpgratingpro.com (the "Site") and use our products and services.
By accessing or using our Site, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of our Site immediately.
Information We Collect
Personal Information You Provide
We may collect personal information that you voluntarily provide when you:
- Fill out a contact or inquiry form
- Request a quote for our FRP grating products
- Subscribe to our newsletter or technical updates
- Communicate with us via email, phone, or WhatsApp
This information may include your name, email address, phone number, company name, job title, project details, and any other information you choose to provide.
Automatically Collected Information
When you access our Site, we automatically collect certain information, including:
- IP address and browser type
- Device information and operating system
- Pages visited and time spent on the Site
- Referring URL and exit pages
- Cookies and similar tracking technologies (see our Cookie Policy below)
How We Use Your Information
We use the information we collect for the following purposes:
- To respond to inquiries: Answer your questions, provide quotes, and follow up on product or project requests.
- To improve our services: Analyze site usage to enhance user experience, optimize product offerings, and improve customer support.
- To send communications: Send technical guides, product updates, industry news, and promotional materials (with your consent where required by law).
- To process transactions: Manage orders, contracts, and customer accounts.
- To comply with legal obligations: Fulfill regulatory requirements and enforce our terms of service.
Legal Basis for Processing (GDPR)
For visitors from the European Economic Area (EEA), we process personal data based on the following lawful grounds:
- Consent: When you have given clear consent for us to process your data for a specific purpose.
- Contractual necessity: When processing is necessary to fulfill a contract with you or to take steps at your request before entering a contract.
- Legitimate interests: When processing is necessary for our legitimate business interests, such as improving our products and services, provided your rights do not override those interests.
Data Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:
- Service providers: With trusted third-party vendors who assist us in operating our Site, conducting business, or serving you (e.g., hosting providers, email delivery services, CRM platforms). These parties are contractually bound to keep your information confidential.
- Legal requirements: When required by law, court order, or governmental regulation, or to protect our rights, property, or safety.
- Business transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
Cookies and Tracking Technologies
Our Site uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand where our visitors come from. Cookies are small text files stored on your device by your web browser.
We use the following types of cookies:
- Essential cookies: Required for the basic functionality of our Site.
- Analytics cookies: Help us understand how visitors interact with our Site (e.g., Google Analytics).
- Preference cookies: Remember your settings and preferences for future visits.
You can control cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of our Site.
Data Retention
We retain your personal information only as long as necessary to fulfill the purposes described in this Privacy Policy, or as required by applicable law. When we no longer need your information, we will securely delete or anonymize it.
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include SSL/TLS encryption, firewalls, secure server infrastructure, and restricted access controls. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you.
- Rectification: Request correction of inaccurate or incomplete data.
- Erasure: Request deletion of your personal data, subject to legal obligations.
- Restriction: Request restriction of processing under certain circumstances.
- Data portability: Request transfer of your data to another service provider.
- Objection: Object to processing based on legitimate interests or direct marketing.
- Withdrawal of consent: Withdraw consent at any time where processing is based on consent.
To exercise any of these rights, please contact us using the information below. We will respond to your request within the timeframe required by applicable law.
Third-Party Links
Our Site may contain links to third-party websites, including social media platforms and industry resources. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.
Children's Privacy
Our Site and services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal data, we will take steps to delete it promptly.
International Data Transfers
Your information may be transferred to and processed in countries other than your own, including the United States. We ensure that appropriate safeguards are in place to protect your data in accordance with applicable data protection laws, including Standard Contractual Clauses where required.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. The updated version will be posted on this page with a revised "Last Updated" date. We encourage you to review this page periodically.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
FRP Grating Pro LLC
123 Industrial Blvd, Suite 100
Houston, TX 77001, USA
Email: sales@dtsteelladder.com
Phone: +1 (713) 555-0198
WhatsApp: +1 (713) 555-0198